Booking Policies for Lodging+Mustang Packages
We do our best to keep things clear and simple, while also protecting the time we set aside for your stay or experience. Please review the following policies before booking.
Payment
Reservations are secured with a deposit at the time of booking.
If requested dates cannot be confirmed and alternate dates do not work, your deposit will be refunded in full.
Once dates are confirmed, you will have 24 hours to complete payment of the remaining balance.
To hold your spot, the remaining balance must be completed within 24 hours of confirmation. Reservations not finalized within this window will be released, and the deposit will be forfeited.
Cancellations & Changes
Cancellations made 14 or more days in advance will receive a refund minus a 5% processing fee (to cover credit card fees).
Schedule changes requested 14 or more days in advance may be made at no additional cost.
Cancellations or changes requested fewer than 14 days before the scheduled experience are non-refundable and not eligible for rescheduling.
Packages Covered by These Policies
The following experiences and packages are covered by these booking policies:
Executive Digital Detox Weekend
Couples Connection Weekend
Hero’s Journey for Families
Custom Lodging + Horses Package
If you have any questions before booking, please don’t hesitate to contact us.