Scheduling & Cancellation Policies
We understand that life happens, and we've designed our policies to be as fair as possible while protecting the integrity of our scheduling and the availability for other clients.
Online Sessions (Video/Phone)
Cancellation window: 24 hours
Cancel with 24+ hours notice: Full refund or reschedule
Cancel within 24 hours: No refund or credit
No-shows are charged the full session fee
Individual/Group Horse Sessions (1-2 hours)
Cancellation window: 48 hours
Cancel with 48+ hours notice: Full refund or reschedule
Cancel within 48 hours: No refund or credit
No-shows are charged the full session fee
Team-Building/Group Workshops, Half-Day & Full-Day Programs (3+ hours)
Payment: 50% deposit due at booking, remaining 50% due 30 days before your session
60+ days advance notice: Full refund minus 4% credit card processing fee
30-59 days advance notice: Deposit transfers to future date (must rebook within 12 months)
7-29 days advance notice: 50% refund of total amount paid
Less than 7 days: No refund or credit
Multi-Day Intensives & Retreat Packages
Payment: 50% deposit due at booking, remaining 50% due 30 days before your arrival
60+ days advance notice: Full refund minus 4% credit card processing fee
30-59 days advance notice: Deposit transfers to future date (must rebook within 12 months)
7-29 days advance notice: 50% refund of total amount paid
Less than 7 days: No refund or credit
Please note: Multi-day programs block our entire operation including short-term rental availability and other client bookings. We appreciate your understanding of these policies.
Hardship Clause
In cases of serious illness, family emergency, or other extraordinary circumstances, please contact us directly. We'll work with you to find a solution that honors both your situation and our business needs.
Weather & Safety
If we need to cancel or modify your session due to unsafe weather conditions or horse welfare concerns, you'll receive a full refund or the opportunity to reschedule at no charge.